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Patient Services Coordinator
2 months ago
Position Overview
This role is responsible for managing patient appointments for medical professionals and ancillary services. It involves gathering essential patient information, including demographics, consents, clinical details, and insurance data. The position requires effective communication with both patients and healthcare staff regarding scheduling matters.Key Responsibilities
Welcomes patients upon arrival at the facility and responds to inquiries, directing calls to the relevant departments as necessary. Collects and updates patient demographic information, consents, copays, insurance details, and clinical data, ensuring all records are accurate and current. Clearly explains consent forms to patients to ensure understanding. Schedules initial and follow-up appointments based on patient symptoms, physician directives, and collected clinical information. Identifies the most suitable physician or clinic for patient needs and ensures timely and precise appointment scheduling. Prepares patient charts for the upcoming business day, confirming insurance eligibility and ensuring that all necessary referrals for clinic services are up-to-date. Collaborates with clinical staff to ensure that patient appointments are correctly ordered and scheduled. Manages assigned physician schedules to maintain full and accurate calendars, including updating and managing patient waitlists. Maintains ongoing communication with patients to keep them informed about their appointment status and addresses any issues that may arise. Monitors individual patient schedules to ensure continuity of care and appropriate prerequisite appointments. Demonstrates proficiency in reviewing work for accuracy across various systems, including EMR and scheduling platforms. Maintains a solid understanding of clinical operations, insurance processes, and relevant medical terminology and coding practices. Completes all opening and closing procedures daily. Additional tasks may include managing reports, reconciling billing information, scanning documents, and handling new patient packets. Additional Responsibilities
None
Required Competencies
Accountability: Takes responsibility for personal actions and contributions as part of a team; demonstrates honesty and integrity; addresses issues promptly; shows commitment to organizational success and motivates others to achieve shared goals. Business Insight: Utilizes economic and market data to enhance business outcomes; understands major business functions and industry trends to contribute to effective strategies. Team Collaboration: Works cooperatively with others to achieve common objectives; respects and values the contributions of colleagues. Customer Orientation: Prioritizes the customer perspective in decision-making and service delivery. Interpersonal Skills: Engages with others in a constructive and respectful manner, assisting team members in achieving their goals. Supervisory Responsibilities
None
Travel Requirements
None
Core Values
Punctuality and reliability in attendance. Willingness to accept guidance and collaborate effectively with others. Professional appearance and adherence to dress code. Compliance with all institutional policies and procedures. Commitment to fostering an inclusive workplace that values diversity. Adherence to safety protocols and practices. Compliance with all regulatory requirements.Minimum Qualifications
Education: High school diploma or equivalent preferred; an associate degree in business, nursing, or healthcare administration is advantageous. Experience: A minimum of two years of relevant experience in a healthcare or customer service setting is required. Certifications: None required.Salary Range: $21.00 per hour
Benefits
At National Jewish Health, we value our exceptional staff as the cornerstone of our organization. We offer a comprehensive benefits package designed to meet the needs of our employees and their families, including:
