Food and Beverage Supervisor

1 week ago


Chicago, Illinois, United States Hornblower Inc Full time
About the Opportunity

The Restaurant Operations Manager is responsible for overseeing the day-to-day activities of the front-of-the-house, including cruise execution, staff management, and administration. This role requires a high level of quality, service, and guest satisfaction while maintaining a high level of profitability.

Key Responsibilities
  • Cruise Execution
    • Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel
    • Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide
    • Assist in gathering pertinent cruise event details from other departments to ensure special guest requests are fulfilled
    • Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise
    • Ensure that staff and guests adhere to all safety standards and procedures
    • Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines
    • Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements
    • Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy
    • Observe and recommend line-staff that require further training and development
    • Recommend approved programs that improve the level of service and product quality
  • Staff Management
    • Assist in recruiting all front-line staff when necessary to fill vacant positions
    • Partake in delivering training to all new front-line staff
    • Assist with scheduling front-line staff according to staffing matrix
    • Adhere to Company's performance management guidelines for all discipline and termination situations
    • Develop positive working relationships with city department heads and peers
    • Develop strong teamwork within the staff
    • Help develop and execute employee incentive programs
  • Administration
    • Adhere to established cash control procedures and ensures standards are maintained
    • Monitor costs and maintain cost control for assigned areas of responsibility
    • Administer payroll system including scheduling, checking, transmitting and processing
    • Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager
    • Schedule front-line staff work periods to achieve maximum payroll efficiency
    • Ensure that all states and local health and alcohol control requirements are met onboard
    • Attend all scheduled meetings
    • Operate all restaurant systems


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