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Customer Service Representative

2 months ago

Fredericksburg, Virginia, United States Penske Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer at Penske. As a key member of our team, you will play a critical role in ensuring our customers receive exceptional service and their vehicles are properly maintained.

Key Responsibilities
  • Greet customers and provide a positive experience as you fuel and wash their vehicles.
  • Perform vehicle readiness inspections to ensure tires, fluids, and other basic maintenance items are completed.
  • Help maintain a clean and safe environment for our customers and associates.
  • Develop your skills through training and hands-on coaching to perform minor repairs, such as installing mounted tires, replacing or rotating tires, and performing preventive maintenance repairs.
Why Join Penske?
  • Competitive starting salary
  • Shift premiums
  • Career stability
  • Opportunity for growth
  • Excellent benefits, including plenty of time off
  • Strong, well-rounded training programs
  • Advanced vehicle maintenance technology
  • Location and schedule flexibility
Requirements
  • High school diploma or equivalent preferred
  • Valid driver's license required
  • Excellent customer service and communication skills
  • Ability to work well as part of a team
  • Ability and willingness to work outside
  • Basic mechanical ability and tool usage preferred
  • Basic computer skills
Physical Requirements
  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods.
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
  • The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
  • The associate must be able to safely work in all weather conditions.
  • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.