Customer Service Representative

4 weeks ago


Fredericksburg, Virginia, United States BOTH, Inc. dba Golden Corral Full time
Job Description

We are seeking a Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be responsible for providing exceptional guest service and ensuring a positive dining experience for our customers.

Key Responsibilities:
  • Greets guests as they enter the restaurant and offers a sincere, personal invitation to return as the guests leave.
  • Offers assistance to any guests who may need help.
  • Processes GC On the Go To-Go orders.
  • Friendly and courteous on the phone.
  • Handles payments accurately.
  • Knows and follows position responsibilities as they relate to just-in-time delivery.
  • Knows what is on buffet for the day and has a full knowledge of menu and prices.
Requirements:
  • Maintains organization and cleanliness at the vestibule, host/cashier station and surrounding areas.
  • May help ensure the buffet is set up properly and labels are correct. Cleans all buffets and surrounding areas.
  • Follows local health department laws.
  • Performs duty roster and ensures cleanliness, service, and quality standards are met.

This position requires standing and walking 3-4+ hours without a rest break. Regular, moderate (1-35 lbs.) lifting and carrying; bending and reaching is required. Work environment requires the use of tools such as cash register, drink dispenser and glasses and a forceful grip is required for the use of these tools. Work setting is within the restaurant.



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