Customer Service Representative

4 weeks ago


Fredericksburg, Virginia, United States U-Haul Full time
Job Summary:

We are seeking a skilled and friendly Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need, and maintaining our equipment. If you are a people person who loves helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Assist customers with U-Haul products and services, both in-person and over the phone.

• Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.

• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.

• Clean and inspect equipment on the lot, including checking fluid levels and performing routine maintenance.

• Answer customer questions and provide education on U-Haul products and services.

• Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.

• Install hitches and trailer wiring, ensuring safe and secure connections.

• Fill propane tanks and drive a forklift, with certification offered through U-Haul upon employment.

Requirements:

• Valid driver's license and ability to maintain a good driving record.

• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Benefits:

U-Haul offers a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance and prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental and vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, and Dave Ramsey's SmartDollar program.

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