Commercial Banking Professional
5 days ago
We're seeking a skilled Customer Service Representative to join our team at Mercantile Bank. As a Full-Time Customer Service Representative, you will play a pivotal role in delivering exceptional sales and service through high levels of customer interaction. Your responsibilities will include greeting customers, identifying their financial needs, and providing tailored solutions by opening new accounts and cross-selling products and services.
Responsibilities:
- Provide excellent customer service and greet customers warmly.
- Open new accounts and identify opportunities for cross-selling.
- Log customer interactions into the Mercantile Customer Relationship System (360 View).
- Perform transactions such as deposits and withdrawals efficiently and courteously.
Requirements:
- Excellent customer service skills.
- A robust knowledge of the bank's products and services.
- Strong decision-making abilities to provide approvals for teller transactions.
- Collaboration and teamwork are vital, as you will assist colleagues and management with daily branch operations.
Salary: The estimated salary for this position is $58,000 - $68,000 per year, depending on experience.
Benefits:
- Competitive compensation and bonus programs.
- Best-in-class benefit options, including Medical, Dental, and Vision plans.
- 401(k) match at 100% up to the first 5% of your contribution.
- Employee Stock Purchase Plan, 529 College Savings Plans.
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