Customer Experience Advocate
3 weeks ago
Mercantile Bank is seeking a highly skilled Customer Service Representative to join our team in Lowell, MI. This Full-Time position offers an exciting opportunity for experienced leaders to drive innovation and enhance the experience for our commercial customers.
Key Responsibilities
- Provide exceptional customer service by greeting customers warmly and understanding their financial needs.
- Open new accounts and cross-sell products and services while performing routine account maintenance when necessary.
- Efficiently complete transactions such as deposits and withdrawals within established policies and procedures.
- Comply with laws, regulations, bank policies, and procedures.
Why Work at Mercantile Bank?
Mercantile Bank was created to deliver financial solutions that empower people and businesses to achieve their dreams. We value inclusivity, innovation, and collaboration, striving for excellence every day. Our employees show integrity in every interaction, and we believe embracing human diversity makes us a better bank and better people.
Compensation and Benefits
You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, including multiple Medical, Dental, and Vision plans, Company Paid Life Insurance, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time, 11 paid holidays, and a Giving Day to do work you're passionate about in the community.
Investing in Your Future
We provide 401(k) match at 100% up to the first 5% of your contribution, Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.
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