Customer Service Representative

4 days ago


Lowell, Michigan, United States Mercantile Bank Full time
About Mercantile Bank

Mercantile Bank is a leading financial institution dedicated to delivering exceptional customer experiences. Our mission is to empower individuals and businesses to achieve their goals, while fostering a culture of inclusivity, innovation, and collaboration.

Job Overview

We are seeking an experienced Customer Service Representative to join our team. As a key member of our branch operations, you will play a pivotal role in shaping the customer experience by providing tailored solutions to meet their financial needs.

Responsibilities
  • Exceptional Customer Service: Greet customers warmly, understand their financial needs, and provide personalized solutions through high levels of customer interaction.
  • New Account Openings: Identify opportunities for new account openings and cross-selling products and services, while maintaining knowledge of our offerings.
  • Teller Support: Provide assistance to tellers with operational and compliance tasks, reinforce risk management procedures, and contribute to a collaborative environment.
  • Decision-Making: Make informed decisions regarding teller transactions and offer guidance to colleagues on risk management policies.
Requirements
  • Excellent Communication Skills: Possess clear and efficient communication skills, with the ability to convey complex information effectively.
  • Strong Interpersonal Skills: Demonstrate excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Technical Knowledge: Possess a robust knowledge of our products and services, with the ability to identify opportunities for cross-selling.
  • Time Management: Demonstrate strong time management skills, with the ability to prioritize tasks effectively.
What We Offer
  • Competitive Salary: $45,000 per annum, with opportunities for bonuses and professional growth.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision plans, company-paid life insurance, health savings account, flexible spending account, 3 weeks' vacation, sick time, 11 paid holidays, and a giving day.
  • Training and Development: Ongoing training and development opportunities, including tuition reimbursement, employee assistance program, adoption and IVF assistance, fitness equipment purchase plan, 401(k) match, employee stock purchase plan, and 529 college savings plans.
Why Join Mercantile Bank?

Mercantile Bank offers a dynamic work environment that fosters growth, innovation, and collaboration. As a valued member of our team, you will have the opportunity to develop your skills, advance your career, and make a meaningful contribution to our mission of delivering exceptional customer experiences.



  • Lowell, Michigan, United States DoorDash Full time

    About DoorDashDoorDash is a leading food delivery and logistics company that connects local businesses with opportunities to earn, work, and live. With over 4,000 cities in the U.S., we provide a platform for individuals to achieve personal financial goals while enjoying the freedom of being their own boss.Job SummaryWe are seeking a Freelance Courier...


  • Lowell, Michigan, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services - A Rewarding Career OpportunityWe are seeking a dedicated and compassionate Registered Nurse (RN) to join our team in Lowell, providing one-on-one care to pediatric or adult patients in a homecare setting. The ideal candidate will have excellent communication skills and be able to work independently.About the Role:Utilize the...


  • Lowell, Michigan, United States Walgreens Full time

    Are you looking for a rewarding career in retail sales? Look no further than Walgreens! As a Walgreens Team Member, you will have the opportunity to work in a fast-paced environment and interact with customers from diverse backgrounds. Key responsibilities include:Delivering exceptional customer experiences that exceed expectationsProviding courteous and...


  • Lowell, Michigan, United States Crystal Clean Automotive Detailing Full time

    We are seeking a skilled and detail-oriented Automotive Operations Manager to join our team at Crystal Clean Automotive Detailing in Lowell, MI. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our location, ensuring that we provide exceptional customer service and deliver high-quality detailing...


  • Lowell, Michigan, United States Crystal Clean Automotive Detailing Full time

    Crystal Clean Automotive DetailingWe are seeking a highly skilled and motivated individual to fill the role of Detailing Operations Manager at our Lowell, Michigan location. As a key member of our team, you will be responsible for ensuring the smooth operation of our detailing services.Job Summary:This is an exciting opportunity to join a growing company...


  • Lowell, Michigan, United States Crystal Clean Automotive Detailing Full time

    Crystal Clean Automotive Detailing is seeking a highly motivated and organized individual to fill the role of Detailing Operations Manager in Lowell, Michigan. As a key member of our team, you will be responsible for ensuring the smooth operation of our detailing services, including scheduling, training, and quality control.Key Responsibilities:Oversight and...


  • Lowell, Michigan, United States Crystal Clean Automotive Detailing Full time

    At Crystal Clean Automotive Detailing, we're seeking a skilled and dedicated Detailing Manager to join our team. This exciting opportunity offers the chance to make a real impact on our business while working with a talented group of professionals.The successful candidate will be responsible for overseeing the daily operations of our detailing services,...


  • Lowell, Michigan, United States Litehouse Full time

    Job SummaryWe are seeking a skilled Professional Mixer to join our team at Litehouse Foods. As a key member of our production department, you will be responsible for operating mix systems, loading ingredients, and adhering to strict allergen guidelines.About the RoleThis is a full-time position that requires the ability to work in a fast-paced environment,...


  • Lowell, United States Staffmark Full time

    Staffmark is hiring an experienced Customer Service Representative in Lowell, AR. If you consider yourself to be a reliable people-person, this could be the job you've been waiting for! Keep reading to find out more. Requirements 1 year of experience Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Lowell, United States Mercantile Bank Full time

    Join Mercantile Bank as our Customer Service Representative and play a pivotal role in shaping our customer experience! Located in the vibrant city of Lowell, MI, this onsite position offers an exciting opportunity for experienced leaders to drive innovation and enhance the experience for our commercial customers as we implement their treasury management...


  • Lowell, Massachusetts, United States Jeanne D'Arc Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Jeanne D'Arc. This role is responsible for building strong relationships with our members through education about credit union products and services via telephone.Key Responsibilities:Accepts incoming calls, greets members, and provides relevant information regarding...


  • Lowell, United States Bud Anderson Home Services Full time

    Overview: Looking to TRADE UP to a better opportunity? Bud Anderson has an exciting opportunity for a Customer Service Representative. Why join THIS team? Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) What you...


  • Lowell, United States Staffmark Group Full time

    Staffmark is hiring an experienced Customer Service Representative in Lowell, AR. If you consider yourself to be a reliable people-person, this could be the job you've been waiting for! Keep reading to find out more. Requirements 1 year of experience in a call center or customer service role Basic computer skills Monday - Friday | 12 PM - 9 PM | $13 per...


  • Lowell, Massachusetts, United States Northeast Foods, LLC Full time

    Customer Service Representative OpportunityAt Northeast Foods, LLC, we're committed to delivering exceptional customer experiences and providing growth opportunities for our employees. As a growing Burger King franchise, we're dedicated to achieving customer satisfaction and providing a supportive environment for our team members to thrive.Key...


  • Lowell, United States Staffmark Group Full time

    Staffmark is excited to welcome an experienced Customer Service Representative to our team in Lowell, AR! If you pride yourself on being a reliable people-person, this could be the opportunity you've been waiting for. You'll enjoy a range of fantastic benefits that enhance your overall compensation. We offer a supportive work environment and opportunities...


  • Lowell, Massachusetts, United States T-Mobile Full time

    T-Mobile is a leading wireless network provider that offers a wide range of services and products to its customers. Our team is dedicated to providing exceptional customer experiences, and we are seeking a skilled Customer Service Representative - Mobile Expert to join our team.About the RoleAs a Customer Service Representative - Mobile Expert, you will be...


  • Lowell, United States Enterprise Bank Full time

    SEASONAL CUSTOMER SERVICE REPRESENTATIVE Enterprise Bank is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a "Top Place to Work", Enterprise Bank team members are as important to us as our core values. Join our dynamic team and experience a unique workplace culture...


  • Lowell, United States Robert Half Full time

    Job DescriptionJob DescriptionRespond promptly and accurately to a high volume of customer service inquiries.Process quotation requests by reviewing historical pricing and collaborating with the product line manager.Manage all aspects of order processing, including new orders, returns, sample orders, credits, and debits.Monitor and update backlog to align...


  • Lowell, United States LAZ parking Full time

    What's in it for you? $15/hour $300 bonus for 80 hours worked! Flexible Schedule- we are looking for AM, PM and Overnight shifts Growth Opportunities Pay Activ- On-demand access to earned wages, get up to 50% of your earned wages immediately Paid training Free company uniform The following programs are available to help support you as a LAZ employee, free...


  • Lowell, Arkansas, United States Domino's Pizza LLC Full time

    **Join Our Team**We are looking for a Customer Experience Representative to join our team at Domino's Pizza LLC. This role involves creating a memorable experience for our customers through exceptional service and support.Key Tasks:Interact with customers in a friendly and courteous manner;Process orders accurately and efficiently using our...


  • Lowell, Massachusetts, United States Eastern Bank Full time

    Job SummaryWe are seeking a highly motivated Banking Service Representative to join our team at Eastern Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service and supporting the sale of banking products and services.As a Banking Service Representative, you will work closely with customers to understand...

  • Customer Service Rep

    4 weeks ago


    Lowell, United States Robert Half Full time

    Job DescriptionJob DescriptionJob SummaryWe are looking for a skilled Customer Service Representative to handle high-volume customer inquiries at a semiconductor company. This role involves processing various customer requests, managing order entries, and maintaining a backlog aligned with customer requirements. The ideal candidate will have experience in...


  • Lowell, Massachusetts, United States Capital One Careers Full time

    Harvard Square Cafe Job DescriptionWe are seeking a Customer Experience Representative to join our team at the Harvard Square Cafe in Cambridge, Massachusetts.About Us:At Capital One Careers, we pride ourselves on providing exceptional customer experiences and fostering a culture of innovation and inclusivity. Our cafe is a hub for community engagement and...


  • Lowell, Arkansas, United States State of Arkansas Full time

    Overview of the RoleThe State of Arkansas is seeking a skilled DFA Service Representative to join our team. As a key member of our organization, you will play a vital role in providing top-notch service to our citizens.Key ResponsibilitiesExamine evidentiary records, including tax returns, applications, forms, vouchers, records, and reports, to verify...


  • Lowell, Massachusetts, United States Capital One Careers Full time

    Job Description">The Café Ambassador role at Capital One is an exciting opportunity to connect with customers and make a meaningful impact on their financial journeys. As a Customer Experience Representative, you will be the face of our brand, creating an inclusive environment where all customers feel welcome.">Key Responsibilities:">">Proactively engage...


  • Lowell, United States Lowell Community Health Ctr Full time

    DescriptionLowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and Lowell CHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell CHC, you will be joining a dynamic team of passionate and...


  • Lowell, Massachusetts, United States corcoran management company Full time

    **About Us**Corcoran Management Company is a reputable organization that prioritizes excellent customer service, sales expertise, and community engagement. Compensation PackageWe offer a competitive compensation package, including a $2,500 sign-on bonus. This comprehensive package supports your financial well-being and encourages professional growth. About...


  • Lowell, United States Spherion Full time

    Spherion - JobID: 43595457 [Call Center Representative] As a Call Center Representative at Spherion, you'll: Answer incoming calls from customers; Provide information about products and services; Resolve customer complaints; Process orders, forms, and applications; Maintain customer records by updating account information; Follow communication procedures,...