Customer Service Representative
4 days ago
Mercantile Bank is a leading financial institution dedicated to delivering exceptional customer experiences. Our mission is to empower individuals and businesses to achieve their goals, while fostering a culture of inclusivity, innovation, and collaboration.
Job OverviewWe are seeking an experienced Customer Service Representative to join our team. As a key member of our branch operations, you will play a pivotal role in shaping the customer experience by providing tailored solutions to meet their financial needs.
Responsibilities- Exceptional Customer Service: Greet customers warmly, understand their financial needs, and provide personalized solutions through high levels of customer interaction.
- New Account Openings: Identify opportunities for new account openings and cross-selling products and services, while maintaining knowledge of our offerings.
- Teller Support: Provide assistance to tellers with operational and compliance tasks, reinforce risk management procedures, and contribute to a collaborative environment.
- Decision-Making: Make informed decisions regarding teller transactions and offer guidance to colleagues on risk management policies.
- Excellent Communication Skills: Possess clear and efficient communication skills, with the ability to convey complex information effectively.
- Strong Interpersonal Skills: Demonstrate excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Technical Knowledge: Possess a robust knowledge of our products and services, with the ability to identify opportunities for cross-selling.
- Time Management: Demonstrate strong time management skills, with the ability to prioritize tasks effectively.
- Competitive Salary: $45,000 per annum, with opportunities for bonuses and professional growth.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision plans, company-paid life insurance, health savings account, flexible spending account, 3 weeks' vacation, sick time, 11 paid holidays, and a giving day.
- Training and Development: Ongoing training and development opportunities, including tuition reimbursement, employee assistance program, adoption and IVF assistance, fitness equipment purchase plan, 401(k) match, employee stock purchase plan, and 529 college savings plans.
Mercantile Bank offers a dynamic work environment that fosters growth, innovation, and collaboration. As a valued member of our team, you will have the opportunity to develop your skills, advance your career, and make a meaningful contribution to our mission of delivering exceptional customer experiences.
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