Customer Experience Advocate

3 days ago


Lowell, Michigan, United States Mercantile Bank Full time

Join Mercantile Bank as our Customer Service Representative and play a pivotal role in shaping our customer experience. Located in the vibrant city of Lowell, MI, this onsite position offers an exciting opportunity for experienced leaders to drive innovation and enhance the experience for our commercial customers as we implement their treasury management solutions.

Key Responsibilities:

  • Deliver exceptional sales and service through high levels of customer interaction.
  • Identify customer financial needs and provide tailored solutions by opening new accounts and cross-selling products and services.
  • Match customer needs with appropriate bank products while striving to meet or exceed branch sales goals through qualified referrals.
  • Perform transactions such as deposits and withdrawals efficiently and courteously.

Salary: We offer a competitive salary range of $55,000 - $65,000 per year, plus bonus programs and best-in-class benefit options.

Benefits:

  • Multiple Medical, Dental, and Vision plans to choose from.
  • Company Paid Life Insurance of 3 times your annual salary.
  • Health Savings Account, Flexible Spending Account.
  • 3 weeks' vacation, sick time to care for yourself and your family.
  • 11 paid holidays and a Giving Day to do work that you are passionate about in the community.

About Us:

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day.



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