Membership Service Representative

4 weeks ago

Kennesaw, Georgia, United States YMCA OF METRO ATLANTA Full time
Job Summary:

As a Membership Service Representative at the YMCA of Metro Atlanta, you will play a vital role in delivering exceptional customer experiences to our members and guests. This is an exciting opportunity to join a dynamic team that is passionate about making a positive impact in the community.

Key Responsibilities:
  • Provide top-notch service to members, guests, and program participants, ensuring a welcoming and inclusive environment.
  • Welcome members as they enter and leave the YMCA, creating a sense of community and belonging.
  • Greet, engage, and/or provide tours to prospective members and program participants, showcasing the YMCA's programs and services.
  • Support and/or directly involved in the sale of memberships and/or program registrations, meeting sales targets and exceeding member satisfaction.
  • Develop and maintain a deep understanding of the YMCA's programs and services, enabling you to provide expert advice and guidance to members and prospective members.
  • Build strong relationships with members, volunteers, and collaborative partners, fostering a sense of community and connection.
  • Directly handle and resolve membership concerns, ensuring a high level of member satisfaction and loyalty.
  • Implement the YMCA's safety protocols related to branch operations, ensuring a safe and healthy environment for members and staff.
  • Provide leadership and guidance to staff and volunteers on safety protocols, promoting a culture of safety and responsibility.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures, ensuring compliance with YMCA standards.
  • Maintain confidentiality and adhere to privacy requirements, protecting member information and upholding the YMCA's commitment to confidentiality.
  • Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented, ensuring a high level of compliance and accountability.
  • Communicate effectively with members, guests, program participants, and volunteers, providing assistance and support as needed.
  • Assist in the annual branch Why It Matters Campaign, achieving individual and team goals and contributing to the YMCA's mission and vision.
  • Attend all staff meetings and trainings, as required, staying up-to-date on YMCA policies, procedures, and best practices.

Requirements:
  • A working knowledge of computers (MS Word, MS Excel)
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
  • Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public

Preferred Requirements:
  • 1+ years of experience in work relating to customer service, either paid or volunteer
  • SPIRIT helpful
  • Previous YMCA or non-profit experience

Work Environment & Physical Demands:
Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.
Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc. Employment Requirement:
  • Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
  • Must be legally eligible to work in the US without current or future sponsorship.

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