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Cloud Platform Specialist

4 weeks ago

Glen Allen, Virginia, United States MCIM Full time
About MCIM

MCIM is a cutting-edge data center operating system that simplifies the complexities of managing a data center. Our platform brings all functions and locations under one intuitive dashboard, making it easier to manage and maintain.

Job Summary
This role is an exciting opportunity for a motivated individual to learn the technical operations of managing a cloud-based platform called MCIM. As a Customer Experience Analyst, you will become a super-user of our MCIM product, supporting multiple customer accounts in the delivery and administration of MCIM software, product implementation and training, and continuously improving our product.

Key Responsibilities
  • Become a technical expert of the MCIM platform and train clients and internal employees on how to properly use MCIM.
  • Work with the Operations and Development team to document execution requirements and configure the platform for each customer's unique requests and design needs.
  • Build and maintain software procedure and training documentation for our customers.
  • Present solutions for our customers to Senior Level Management/Executives.
  • Become a trusted resource and advisor for your accounts, while also ensuring consistent delivery of 'white-glove' customer experience.
  • Troubleshoot, Triage, and Communicate timely updates for your accounts on the status of the initiatives/projects you manage.

Requirements
  • Detail Oriented | Analytical Mindset - Understanding MCIM's architecture, workflows, and AI requires someone capable of learning quickly while also remembering the details that matter.
  • Strong Communication | Presentation | Customer Service - You'll be sharing MCIM's capabilities with our customers and their internal teams, so strong communication and presentation skills are essential.
  • Quality Assurance | Technical Writing - You'll be expected to have a fine eye for ensuring that all implementations of MCIM meet internal quality standards, and participate in the development of customized technical and video support documentation.