Sr. Product Manager

3 weeks ago

Glen Allen, United States MCIM Full time
About MCIM

MCIM - The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard.

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

Senior Product Manager - MCIM

Application

Job Summary

As the Senior Product Manager for the MCIM platform, you will lead in driving product strategy

and delivering innovative solutions that address critical infrastructure management needs. This

role requires deep expertise in Salesforce AppExchange (ISV) applications and a strong focus

on identifying unmet customer challenges, aligning product initiatives with the company's

financial objectives, and ensuring high-quality product delivery.

You will lead the entire product lifecycle, from discovery through to execution and go-to-market,

working cross-functionally with sales, marketing, engineering, and customer success teams to

enhance MCIM's market position. Your key responsibilities will include customer research,

prioritization of product features, and ensuring delivery meets performance and quality

standards that support the company's growth.

MCIM is fast becoming the leader in data center management. With three of the top four global

data center colocation companies and eight of the top ten global banks as customers, MCIM is

the emerging standard for data center operations excellence. You will play a critical role in

defining the strategic capabilities, prioritization, and roadmap for the MCIM platform and

modules, which encompass unified elements of Enterprise Asset Management (EAM),

Computerized Maintenance Management System (CMMS), Data Center Infrastructure

Management (DCIM), IT Service Management (ITSM), and IT Asset Management (ITAM).

Key Responsibilities
• Product Discovery & Strategy
• Conduct in-depth market and customer discovery to identify unsolved challenges

in the mission-critical infrastructure space.
• Develop product strategies that align with customer needs, market trends, and

Salesforce AppExchange ecosystem opportunities.
• Design experiments and prototypes to validate the effectiveness of a solution and

iterate on successes
• Continuously engage with customers, partners, and internal stakeholders to

validate product assumptions and prioritize features that provide the highest

business impact.
• Prioritization & Roadmap Planning
• Collaborate with cross-functional teams to prioritize product features that align

with financial and strategic goals.
• Maintain a well-defined product roadmap that reflects both long-term vision and

short-term execution plans.
• Use data-driven decision-making to balance innovation, customer demands, and

revenue generation
• Financial Alignment & Impact
• Work closely with the executive leadership team to ensure product development

initiatives are aligned with the company's financial objectives and growth targets.
• Analyze financial metrics, customer feedback, and market data to make informed

prioritization decisions.
• Develop pricing strategies and business models that maximize revenue from

MCIM's Product Suite.
• Product Development & Delivery
• Partner with engineering and development teams to ensure the successful and

timely delivery of features that meet high-quality standards.
• Act as the bridge between technical teams and customers to ensure clarity and

alignment on product requirements and delivery expectations.
• Manage the entire product lifecycle from initial concept through to launch and

ongoing iteration.
• Go-to-Market Enablement & Stakeholder Communication
• Collaborate with marketing and sales teams to enable effective go-to-market

strategies for new features and products.
• Create product positioning and messaging that clearly communicates the value of

MCIM solutions to target customers and stakeholders.
• Provide ongoing training and support to sales and customer success teams to

ensure effective product adoption and revenue growth.

Qualifications

Experience
• 5+ years of experience in product management, with at least 3 years managing

Salesforce AppExchange applications or other cloud-based SaaS products
• Proven track record of successfully managing complex products through the entire

product lifecycle, including discovery, prioritization, development, and launch.

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