Computer Support Student Technician

4 weeks ago


Quincy, Massachusetts, United States Feather River College Full time
Job Summary:

The Computer Support Student Technician will provide technical assistance to end-users by performing question diagnosis and guiding users through step-by-step solutions. This role requires providing direct technical customer support via telephone, chat, email, remote tools, or in person. The successful candidate will be able to resolve authentication problems, basic software support, and troubleshoot email issues in a user-friendly and professional manner.

Key Responsibilities:

Assist users with technological troubleshooting over the phone, chat, or in person
Log every call and face-to-face interaction through our ticketing system
Create processes and procedures based on common occurring technical issues
Assist and/or work with microcomputers, networks, phone systems, helpdesk, programming/analysis, and website development

Requirements:

Enrolled in a minimum of 6 units in corresponding semester
Must present appropriate documentation that establishes identity and employment authorization
Familiarity with software troubleshooting including Microsoft Office and Microsoft Windows
Customer service experience, be professional, and willing to learn

Preferred Qualifications:

Experience supporting desktops, laptops, printers, smart-phones and scanners
Provide basic user training on common tools and applications as needed
Diagnostic skills in desktop application, hardware, network and printer issues
Programming experience (or willing to learn)

Working Conditions:

The position requires the ability to lift 25 or more pounds of equipment and climb, crawl, etc. as required to perform inventory and associated tasks.

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