Salesforce Implementation Specialist

4 weeks ago

Atlanta, Georgia, United States QGenda Full time
Join Our Team as a Salesforce Implementation Specialist

We are seeking a highly skilled Salesforce Implementation Specialist to join our team at QGenda. As a critical member of our Incubation team, you will serve as a trusted technical advisor, helping to design and implement customer configurations during onboarding, ensuring adoption through effective customer go-live experiences, and driving impactful project team collaboration.

You will partner with other Customer Experience teams to ensure customers adopt and utilize QGenda to its fullest potential. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and Customer Support.

Key Responsibilities:

  • Drive customer's adoption of QGenda to ensure successful implementations
  • Own low-complexity projects with little to no supervision
  • Begin to act as a supervising resource on low-complexity projects, meeting with the Incubation Consultant regularly to offer mentorship and ensure adherence to best practices
  • Work with SMEs and experienced colleagues on various technical teams (Solution Architects, Implementation Consultants, Technical Account Managers, Customer Success Managers, etc) to consult customers on best practices of a multi-product technical setup
  • Provide effective feedback to colleagues and their respective supervisors regarding project work, post go live support work, and other assigned duties
  • Work with Senior team members to contribute the development of concepts and techniques, establishing new or updating existing best practices and providing feedback on team processes to expedite time to value for customers in implementation
  • Demonstrate expertise on technical topics by collaborating with CSM team to help prepare for business reviews
  • Lead client onsite activities where appropriate related to implementation and preparation for go-live
  • Actively delegate and request assistance on items when appropriate
  • Manage a project, work to deadlines, and prioritize between competing demands
  • Identify process gaps and suggest solutions to improve future performance

Requirements:

  • Experience utilizing Salesforce, or similar CRM software
  • Proficiency in Google GSuite Products (Documents, Sheets, Slides)
  • Bachelor's degree required
  • Ability to travel for customer meetings, conferences, and other industry events
  • 5 year experience at QGenda or a related field/function
  • SaaS/Software technical configuration and implementation experience

We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:

  • Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
  • Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
  • Paid parental leave for birth, adoption or permanent placement
  • 401(k) with company match
  • Options to work in a hybrid-working model or remotely from home, depending on the position
  • Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

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