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Customer Service Representative

2 months ago

Little Falls, Minnesota, United States Range Printing Company Full time
Job Summary

Range Printing Company is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales and marketing team, you will be responsible for providing exceptional customer service to internal and external customers, utilizing your in-depth knowledge of company products and programs.

Key Responsibilities
  • Meet with customers to gather job specifications and provide accurate estimates of job costs.
  • Prepare and present estimates to customers, making recommendations for improved product quality, service, and pricing.
  • Work closely with internal staff and outside vendors to prepare orders and ensure timely completion.
  • Monitor jobs through the production process and respond to customer inquiries in a timely and accurate manner.
  • Assist in greeting walk-in visitors and direct them to the appropriate person.
  • Provide feedback to the company regarding customer concerns and improve job performance.
  • Answer phone calls in a professional and business-like fashion and direct calls to the appropriate person as needed.
  • Perform other duties as assigned and improve job performance through ongoing education and training.
Requirements
  • A minimum of 3 years of experience in the apparel and promotional industry.
  • Solid organizational skills and ability to work in a fast-paced environment.
  • Good computer knowledge of email, navigating the web, Microsoft Office products, and file management.
  • General math skills and good people skills.
  • Positive can-do attitude and good communication skills through multiple methods.
Desired Skills and Experience

The successful candidate will have a combination of education and experience in commercial apparel decorating and promotional industry. We are looking for a team player with good communication and people skills to support our sales and marketing team.

Range Printing Company Culture
  • Family always comes first.
  • Humor will always be allowed and encouraged at Range.
  • Range will develop phenomenal customer loyalty by providing superior and exceptional customer service.
  • We will strive to delight the customer by delivering more than we promise.
  • Range will develop the technology, systems, and internal processes to consistently exceed customer expectations.
  • We will empower our employees to make any decision to satisfy the customer.
  • Range will strive to be more than a supplier. We will work to help our customers improve their business.
  • Range will take risks and embrace change.
  • We will emphasize and encourage creativity.
  • Synergy and teamwork are the essence of our accomplishments.
  • We will emphasize profit over revenue.
  • We will concentrate on being a fast company. Agile. Adaptable.
  • We will always be open to new streams of revenue.