Customer Service Representative

3 weeks ago


Granite Falls, Minnesota, United States Prairie's Edge Casino Resort Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Representative at Prairie's Edge Casino Resort. In this role, you will be responsible for providing exceptional guest service and support to our valued customers.

Key Responsibilities

  • Provide accurate and timely information to guests regarding resort services and amenities.
  • Issue player cards and manage guest data in our database.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Market promotions and offers to guests to enhance their experience.
  • Assist with inventory management, direct mailings, and telemarketing efforts.

Requirements

  • High school graduate or equivalent required.
  • At least 3 months of experience in customer service.
  • Basic computer skills and ability to learn new software quickly.
  • Excellent communication and interpersonal skills.

Benefits

Prairie's Edge Casino Resort offers a competitive benefits package, including health, dental, and vision insurance, life insurance, employee discounts, paid time off, and a 401(k) plan with company match.

Shift Differentials

We offer shift differentials of $1.00/hour extra for 4:00 p.m.- midnight and $2.00/hour extra for midnight - 8:00 a.m.



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