Customer Service Representative

4 weeks ago


Granite Falls, Minnesota, United States Prairie's Edge Casino Resort Full time
Job Summary

As a Customer Service Representative at Prairie's Edge Casino Resort, you will be part of a dynamic team dedicated to providing exceptional guest service and information. This role requires a high level of accuracy, accountability, and active listening skills to ensure seamless interactions with guests.

Key Responsibilities

Accurately enter guest information into our database.
Issue players cards to guests and provide knowledge on current promotional programs.
Maintain a friendly and professional demeanor when interacting with disgruntled customers.
Accurately enter data into our computer system when issuing coupons and/or players club redemptions.

Requirements

High school graduate or equivalent required.
3+ months of experience in customer service.
Basic computer skills and ability to learn new software quickly.
Must pass State and Federal background check and pre-employment drug screen.

What We Offer

Competitive hourly rate with shift differentials for evening, weekend, and holiday shifts.
Generous benefit package including health, dental, vision, life insurance, employee discounts, paid time off, vacation, and 401k with company match.

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