Client Success Manager

3 weeks ago


Chicago, Illinois, United States Vermillio Full time
Job Title: Client Success Lead

The Estimated Salary for this position in the Los Angeles or New York City area is $120,000 - $150,000 per year.

Overview

Vermillio is an innovative AI rights management platform protecting and licensing the world's most beloved content. Our mission is to build the guardrails for a generative AI internet, enabling studios, record labels, and talent to safeguard and monetize their content.

We're seeking a seasoned Client Success Lead to join our team. As the primary point of contact, you will ensure seamless client onboarding, address questions, resolve issues, identify licensing opportunities, and provide regular activity reports.

Responsibilities
  1. Manage a portfolio of 150+ clients across the entertainment industry, including top talent and IP holders.
  2. Partner in developing Vermillio's Customer Success playbook to drive scalability to 1000+ protected clients.
  3. Develop and execute a communication strategy to onboard clients to our TraceID platform.
  4. Analyze GenAI content identification and removal progress, providing timely updates to stakeholders.
  5. Conduct quarterly business reviews to inform Talent Management teams about protection activity and licensing opportunities.
  6. Identify and categorize content for protection clients.
  7. Elevate content removal requests with platform partners.
  8. Serve as an internal subject matter expert for TraceID's protection and licensing capabilities, guiding Product and Engineering teams to enhance tools and processes.


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