Patient Account Coordinator

4 days ago


Oklahoma City, Oklahoma, United States Fuse3 Solutions Full time
Patient Account Representative Job Description

Fuse3 Solutions is seeking a highly skilled Patient Account Representative to join our team. As a Patient Account Representative, you will play a critical role in managing and maintaining patient accounts, handling billing inquiries, processing insurance claims, and ensuring timely and accurate payment collections.

Key Responsibilities:
  • Generate and review patient invoices, statements, and bills.
  • Assist patients with billing inquiries, explaining charges, and providing payment options.
  • Handle disputes, discrepancies, and billing errors with sensitivity and professionalism.
  • Prepare and submit insurance claims to various carriers and government agencies.
  • Follow up on unpaid or rejected claims, resolving any issues promptly.
  • Coordinate payment arrangements and negotiate payment plans with patients when necessary.
  • Initiate and manage the collections process for overdue accounts in compliance with regulations.
  • Generate regular reports on accounts receivable, outstanding balances, and revenue trends.
  • Adhere to relevant healthcare laws, regulations, and billing guidelines (e.g., HIPAA).
  • Communicate effectively with patients, insurance companies, and internal stakeholders.
  • Collaborate with other departments such as billing, finance, and clinical staff to resolve complex billing issues.
Requirements:
  • Proven experience as a Patient Account Representative or in a similar medical billing and collections role is advantageous.
  • Knowledge of medical billing software and electronic health records (EHR) systems.
  • Familiarity with insurance verification, claims processing, and reimbursement procedures.
  • Strong understanding of healthcare billing codes (e.g., CPT, ICD-10) and insurance plans.
  • Excellent communication skills, both written and verbal, with a customer-centric approach.
  • Detail-oriented and capable of maintaining accurate records.
  • Ability to handle sensitive and confidential information with integrity.
  • Strong problem-solving and analytical skills for resolving billing discrepancies.
  • Proficient in using Microsoft Office suite (Word, Excel, Outlook) and other relevant software.
Compensation:

$18-22/hr dependent on education and experience



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