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Customer Experience Specialist

2 months ago


Asheville, North Carolina, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Percepta team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide timely and professional service to customers, responding to inquiries and concerns in a prompt and efficient manner.
  • Technical Support: Offer technical assistance and troubleshooting to customers, using available resources and tools to resolve issues.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized support.
  • Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance customer satisfaction and experience.
Requirements
  • Education: High school diploma required; associate or bachelor's degree preferred.
  • Experience: 1-2 years' experience in customer service, technical support, or a related field.
  • Skills: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Language: Spanish bilingual language skills preferred for some positions.
What We Offer
  • Competitive Compensation: A competitive hourly rate of $15.00.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
  • Training and Development: Opportunities for training and development to enhance your skills and career growth.
  • Team Environment: A supportive and collaborative team environment that encourages growth and development.
About Percepta

Percepta is a leading provider of customer experience solutions, with a global presence and a commitment to delivering exceptional service to our clients. Our values of Culture of Service, Teamwork, Respect, Proactive, Career Growth, and Diversity guide our actions and decisions, and we are seeking like-minded individuals to join our team.