Customer Experience Specialist

4 days ago


Asheville, North Carolina, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. In this role, you will be responsible for providing an exceptional customer experience by guiding customers through every step of their CarMax journey.

Key Responsibilities
  • Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
  • Conduct vehicle condition assessments to ensure accurate appraisals and provide customers with a seamless buying experience.
  • Manage vehicle inventory, including checking in and receiving vehicles, completing daily scanning and reconciliation, and performing cosmetic inspections.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices to ensure accuracy and efficiency.
Requirements
  • Demonstrate exceptional communication skills and the ability to build strong relationships with customers and colleagues.
  • Display confidence in self, the product, and CarMax, with a strong focus on customer satisfaction.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities with minimal supervision.
  • Strong problem-solving skills, with the ability to create win-win solutions for customers and the business.
  • Basic skills with Microsoft Office Suite, including Word, Excel, and PowerPoint.
About CarMax

CarMax is a leading retailer of used cars, with a commitment to delivering an honest, transparent, and high-integrity experience for our customers. We are proud to be recognized as one of the FORTUNE 100 Best Companies to Work For, and we are dedicated to helping our associates grow their careers and achieve their best.



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