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Water Mitigation Team Lead

2 months ago

Fredericksburg, Virginia, United States ServiceMaster of Greater Washington Full time
Job Description

**Job Summary**

ServiceMaster of Greater Washington is seeking a highly skilled Water Mitigation Supervisor to join our team. As a Water Mitigation Supervisor, you will be responsible for leading a team of technicians in providing professional restoration services to commercial and residential markets.

Key Responsibilities:

  • Retrieve work orders, check routes for travel, and ensure appropriate equipment and supplies are loaded on trucks needed for jobs.
  • Complete assigned jobs according to company processes, maintaining quality control within the budget of each job.
  • Perform daily monitoring on active residential and/or commercial jobs and communicate with customers.
  • Maintain records of personnel and resources used on projects and communicate all billable events to others.
  • Responsible for creation of estimates in applicable software.
  • Inspect and scope jobs onsite and work with Project Manager/Crew Chief/Lead Tech on scope of job.
  • Document/review loss with clear and descriptive job photos and upload into operating system/software.
  • Write mitigation and reconstruction estimates using Xactimate.
  • Communicate conversations and key information on the job using the notes feature in required software.
  • Estimate using carrier audit standards and manage the estimate based on feedback from client and customer.
  • Explain drying process and next steps to resolution in person to customers using printed materials as a guide.
  • Interface with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
  • Perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary.
  • Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
  • Train new technicians or key operational team members.

Requirements:

  • High school graduate or equivalent, college degree preferred.
  • Strong knowledge of insurance restoration and/or construction industry.
  • Valid Driver's License and satisfactory driving record.
  • Ability to lift up to 70 lbs.
  • Able to work independently or work with/lead a team.
  • Exhibit professionalism, maturity, and the willingness to serve the customer.
  • Experience managing teams of 2 or more.
  • Experience with entering data using a tablet or mobile phone.
  • Strong verbal and written communication skills.
  • Strong problem-solving and customer service skills.
  • Must be able to prioritize activities and meet deadlines.
  • Working on-call schedule is required.
  • Certifications preferred:
    • ASD Applied Structural Drying Technician
    • FSRT Fire & Smoke Restoration Technician
    • OCT Odor Control Technician
    • WRT Water Damage Restoration Technician

Benefits:

  • Paid Training and certifications.
  • Retirement Plan - Safe Harbour.
  • Health and Dental insurance.
  • Company Vehicle - once trained.
  • Company Phone.
  • Competitive pay.