Renewal Account Manager

3 weeks ago


San Francisco, California, United States Cloudflare Inc Full time
About the Role

We are seeking a highly skilled Renewal Account Manager to join our team at Cloudflare Inc. As a key member of our sales team, you will be responsible for owning and maximizing renewal value of our largest Enterprise customers.

You will build and leverage C-level relationships, present and articulate ROI with key stakeholders, and work alongside your account team to articulate business value and make compelling recommendations to customers.

Additional responsibilities will include:

  • Commercial owner and driver of renewal, including maintaining and reporting an accurate weekly forecast
  • Customer engagement from onboarding through the entire customer lifecycle
  • Negotiate and execute renewal contracts in accordance with customer objectives
  • Able to prioritize effectively to handle multiple deals at the same time
  • Analyze data and leverage tools to identify opportunities and business value
  • Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
  • Own or be an active participant in several customer touch points, including Business Value Justification meetings, Business Reviews, and Renewal Meetings
  • Develop and maintain long-term relationships with stakeholders in your account portfolio

Requirements:

  • Minimum of 5 years of experience in Inside or Field sales or Renewal management
  • 5+ years relative industry experience
  • Expertise in SaaS retention and sales process
  • Experience working with senior or C-level customer stakeholders
  • Excellent knowledge of value-driven sales
  • Excellent problem-solving skills with the ability to creatively achieve resolutions
  • Demonstrated ability to handle multiple tasks in an efficient and professional manner
  • Strong Communication skills, both written and verbal, and the ability to present to multiple different personas
  • Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
  • Bachelor's Degree or equivalent experience is preferred

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost.

We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure, and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses, never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.



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