Renewal Lifecycle Manager
2 weeks ago
Russell Tobin & Associates is seeking a highly skilled Renewal Specialist to join our team in San Diego, CA. As a key member of our team, you will be responsible for owning and executing the renewal lifecycle with our current customer base.
Key Responsibilities:
- Develop and execute renewal strategies to increase retention and minimize churn.
- Partner with internal resources to develop win-win strategies for customer renewals.
- Identify customer requirements and develop plans to address roadblocks.
- Monitor at-risk renewals and develop action plans to ensure timely closure.
- Meet or exceed quarterly and annual renewal goals.
Requirements:
- Strong knowledge of Salesforce and Oracle.
- Associate's degree in Finance, Accounting, or Business, plus 1-3 years experience in customer support, service, and/or management.
- Sales and/or customer service experience.
- Background with sales processes, including quoting, billing, and contracts.
Preferred Qualifications:
- Bachelor's degree in Finance, Accounting, or Business.
- One to three years of experience working with software solutions for the construction industry.
- Solid understanding of order processing and coordinating with functional departments.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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