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Operations Manager

2 months ago

Hilton Head, South Carolina, United States Towne Family of Companies Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Towne Family of Companies. As an Operations Manager, you will be responsible for overseeing the daily operational activities of our beach properties, ensuring smooth and efficient functioning of the organization.

Key Responsibilities
  • Operational Management: Manage daily operational activities, including monitoring workflow and processes, adjusting as needed to optimize performance.
  • Customer Service: Provide the highest level of customer service to our guests and homeowners, ensuring their needs are met and exceeded.
  • Property Maintenance: Ensure rental properties are in excellent condition for guest and owner arrivals by maintaining daily inspections, maintenance, and cleaning of units.
  • Issue Resolution: Resolve guest and owner issues through creative thinking, communication, research, and punctual follow-up.
  • Staff Supervision: Supervise and lead operational staff, including hiring, training, and evaluating team members.
  • Performance Management: Set performance goals and objectives for staff, providing guidance and support to achieve the goals.
  • Team Collaboration: Foster a positive work environment and promote team collaboration.
  • Process Improvement: Analyze current operational processes and identify opportunities for improvement, working with the Director of Operations to implement and maintain best practices.
Requirements
  • Experience: Experience in the vacation rental industry in an operations management or a similar role.
  • Skills: Strong computer skills, proficient in Word and Excel, excellent customer service skills, strong leadership and management skills, excellent written and oral communication skills.
  • Physical Requirements: Express or exchange ideas by means of the spoken word, exert 10+ pounds of force occasionally, use your arms and legs, and sit most of the time.