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Director of Ambulatory Operations

2 months ago


New Haven, Connecticut, United States Cornell Scott-Hill Health Full time
Job Title: Director of Clinic Operations

At Cornell Scott-Hill Health, we are seeking a highly skilled and experienced Director of Clinic Operations to lead our daily operations and ensure efficient and effective service delivery across all departments.

Key Responsibilities:
  • Operational Oversight: Coordinate with clinical and administrative staff to ensure seamless operations, continuously evaluate and improve operational processes to enhance service delivery and patient experience.
  • Strategic Planning: Collaborate with the management team and staff to meet strategic goals and make decisions for operational activities.
  • Compliance and Governance: Ensure compliance with federal, state, and local regulations, including HRSA and TJC requirements, develop and enforce policies and procedures to ensure compliance with all regulatory requirements.
  • Financial Management/Revenue Cycle: Oversee the revenue cycle process, including patient registration, billing, coding, and collections reporting, monitor and present key performance indicators (KPIs) to COO and ensure compliance with payer requirements.
  • Human Resources/Staff Development: Supervise staff from different departments, provide constructive feedback, and ensure staff satisfaction, develop and implement training programs to enhance staff skills and knowledge.
Requirements:
  • Bachelor's degree in healthcare administration, Business Administration, or a related field required, Master's in related discipline preferred.
  • A minimum of five (5) years of management experience in ambulatory care required.
  • Knowledge of EPIC EHR preferred, operational experience in multi-specialty clinical environment.
  • Knowledge and experience in facility management, ambulatory health delivery systems, and community/public health.

Cornell Scott-Hill Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.