Director of Rooms Operations

1 day ago


New Haven, Connecticut, United States Hotel Marcel Full time
Director of Rooms Job Description

Hotel Marcel, Tapestry Collection by Hilton, is seeking a highly skilled and experienced Director of Rooms to join our team. As a key member of our leadership team, you will be responsible for the successful operation and administration of the Front Office, Guest Services, and Housekeeping departments.

Key Responsibilities:
  • Oversee the overall guest experience and financial accuracy of the Hotel
  • Supervise, train, coach, motivate, and implement policies for the Front Office, Guest Services, and Housekeeping departments
  • Ensure an awareness of all departments throughout the Hotel and maintain a consistent focus on providing an exceptional experience to every guest
  • Maximize department profitability while ensuring all Hotel operations are carried out professionally
  • Participate in community events and represent the hotel in a positive manner
Requirements:
  • College degree and three years of related experience in hotel operations
  • Strong verbal and written communication skills
  • Significant attention to detail
  • Strong understanding of hotel profitability and budget process
  • Computer skills required - experience with Hotel information systems preferred
  • Construction experience recommended; however, not required

We offer a unique opportunity to work for a sustainable and innovative hotel, with a focus on providing exceptional guest experiences. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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