Client Service Representative

4 weeks ago


West Bridgewater, Massachusetts, United States Ethos Veterinary Health Full time
About the Role:

We are seeking a skilled Client Service Representative to join our team at New England Animal Medical Center. As a Client Service Representative, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.

Responsibilities Include:
  • Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For:

We are seeking a highly motivated and detail-oriented individual who possesses excellent communication and customer service skills. The ideal candidate will be able to multitask, adapt to changing situations, and provide exceptional service to our clients and referring veterinarians.

Benefits:
  • PTO
  • Employee & Extended Family Pet Discount
  • 401k with matching
  • Medical/Dental/Vision
  • Health Savings Account/Flex Spending Account
  • Short & Long Term Disability
  • Life Insurance
  • Employee Referral Program
  • Employee Assistance Program

We offer a comprehensive benefits program and a collaborative work environment that values your dedication to exceptional client service. If you are a team player who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.



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