Client Service Representative

2 weeks ago


Bridgewater, Massachusetts, United States Ethos Veterinary Health Full time
About the Role:

We are seeking a highly skilled and compassionate Client Service Representative to join our team at New England Animal Medical Center. As a key member of our hospital team, you will play a vital role in supporting our specialty and emergency departments while providing exceptional client service.

Responsibilities:
  • Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For:
  • Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you to be the face of our hospital, providing exceptional client service and ensuring our clients feel valued and supported.
  • Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
  • Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
  • Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
About Us:

New England Animal Medical Center has been a cornerstone of the community since 1975, providing top-notch veterinary care in a state-of-the-art facility spanning 14,000 square feet. Our hospital is meticulously designed to optimize patient care, while also offering our team the tools, space, and technology needed to practice medicine at the highest level.

Benefits:
  • PTO
  • Employee & Extended Family Pet Discount
  • 401k with matching
  • Medical/Dental/Vision
  • Health Savings Account/Flex Spending Account
  • Short & Long Term Disability
  • Life Insurance
  • Employee Referral Program
  • Employee Assistance Program


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