Customer Experience Manager
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.
Key Responsibilities- Customer Experience: Greet every customer with a smile, use the F.A.S.T. service model to meet their needs, and engage in friendly conversations to build strong relationships.
- Sales and Merchandising: Process transactions efficiently, maintain a high level of productivity, and stock shelves accurately according to planogram.
- Leadership and Teamwork: Assist the Store Management team with leading the store team, delegate tasks, and collaborate with other Team Members on projects.
- Operational Duties: Open and close the store, ensure store compliance, and perform other operational duties as needed.
- High School Diploma or equivalent
- 1+ years of supervisory experience in a customer-centric environment
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Physical ability to stand for long periods, lift up to 49 pounds, and perform other duties as required
- Medical, Dental, and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount
JOANN is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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Customer Experience Manager
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