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Customer Experience Manager

2 months ago

White Lake, Michigan, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at JOANN Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of sales associates.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to drive customer engagement and loyalty
    • Provide exceptional customer service, ensuring a positive shopping experience for all customers
    • Collaborate with sales associates to identify opportunities to improve customer satisfaction
  • Sales and Operations
    • Develop and execute sales plans to drive revenue growth and meet sales targets
    • Lead and manage a team of sales associates to achieve sales goals and objectives
    • Monitor and analyze sales data to identify trends and opportunities for improvement
  • Team Leadership
    • Recruit, train, and develop sales associates to ensure they have the skills and knowledge needed to succeed
    • Provide coaching and feedback to sales associates to improve performance and achieve sales goals
    • Collaborate with other store leaders to develop and implement store-wide initiatives and programs
Requirements
  • 1+ years of supervisory experience in a customer-centric environment
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Discounts on JOANN products and services