Customer Service Ambassador
5 days ago
Signature Flight Support is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Provide exceptional customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Work closely with our team to ensure seamless communication and collaboration, ensuring that customer needs are met and exceeded.
- Develop and maintain a thorough knowledge of our facilities, services, and surrounding areas, providing accurate information to our customers.
- Assist with the coordination of customer services, including arranging reservations, ground transportation, and catering.
- Perform various administrative tasks, including data entry, record-keeping, and reporting.
- Maintain a clean and organized workspace, adhering to company standards and policies.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- High School diploma or equivalent required.
- Minimum of 18 years of age.
- Valid state license required where applicable.
- Ability to pass background checks, drug tests, and maintain airport security badge.
- Legally authorized to work in the country of employment.
- Ability to successfully complete Signature's training programs.
- Strong verbal and written communication skills.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic and basic computer skills.
Preferred Qualifications:
- Three to six months experience in aviation, FBO, hospitality, customer service, or a related field.
- Knowledge of radio procedures and protocols.
Signature Flight Support is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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