Lobby Ambassador
3 days ago
At Professional Hospitality Resources, Inc. and Ocean Beach Club LLC, we are seeking a highly skilled and enthusiastic Lobby Ambassador to join our team. As a Lobby Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:- Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
- Engage with guests, learn about their travel plans, and offer personalized recommendations and assistance.
- Ensure the lobby area is clean, organized, and welcoming, maintaining a high level of professionalism and attention to detail.
- Collaborate with the guest services team to resolve any guest issues or concerns, providing timely and effective solutions.
- Stay up-to-date with local events, attractions, and hotel amenities, providing guests with valuable insights and recommendations.
- Meet with management daily to review guest feedback, discuss challenges, and share best practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
- Strong problem-solving and conflict resolution skills.
- Knowledge of hotel operations, policies, and procedures.
- Ability to work effectively in a team environment.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to make a real difference in the lives of our guests.
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Lobby Ambassador
2 weeks ago
Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeJob Title: Lobby AmbassadorJob Summary:We are seeking a highly skilled and enthusiastic Lobby Ambassador to join our team at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC. As a Lobby Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key...