Lobby Ambassador
2 weeks ago
Job Summary:
We are seeking a highly skilled and enthusiastic Lobby Ambassador to join our team at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC. As a Lobby Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
- Ensure the lobby area is clean, organized, and well-maintained, creating a positive first impression for our guests.
- Assist guests with directions, information, and amenities, ensuring they have a smooth and enjoyable stay.
- Work closely with the guest services team to resolve any issues or concerns, providing a seamless experience for our guests.
- Maintain a high level of knowledge about the hotel, its facilities, and local attractions, providing recommendations and insights to our guests.
- Participate in pre-shift huddles to stay informed about hotel events, promotions, and any other relevant information.
- Collaborate with other departments, such as valet, bellman, and front desk, to ensure a cohesive and exceptional guest experience.
- Stay up-to-date with hotel policies, procedures, and emergency protocols, ensuring a safe and secure environment for our guests.
- Continuously strive to improve guest satisfaction, quality service, and compliance with corporate policies and procedures.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
- Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
- High school diploma or equivalent required; hospitality or customer service experience preferred.
- Ability to stand for extended periods, move around the lobby, and lift up to 25 pounds.
What We Offer:
A competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a dynamic and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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Lobby Ambassador
3 days ago
Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full timeJob Title: Lobby AmbassadorAt Professional Hospitality Resources, Inc. and Ocean Beach Club LLC, we are seeking a highly skilled and enthusiastic Lobby Ambassador to join our team. As a Lobby Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key...