Insurance Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Receptionist to join our Miriam Keller State Farm Agency team. As a Receptionist, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are a customer-focused and empathetic team member who is passionate about delivering exceptional service.
HOURS/SCHEDULE:Monday - Friday, 12:00 PM - 5:00 PM
RESPONSIBILITIES:- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Dedicated to customer service.
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving.
Hourly pay plus commission/bonus, growth potential, and valuable career-building experience.
Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Alcoa, TN, and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.
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