Sales and Customer Service Representative

2 months ago


Alcoa, Tennessee, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Program Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases based on service provider recommendations.
  • Client Acquisition and Retention: Help grow and retain a client base through in-person and phone/email outreach.
  • Supporting Clinic Flow: Support clinic flow by greeting clients, scheduling services, answering questions, and addressing concerns.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail or sales experience preferred.
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, and great people skills.
What We Offer
  • Competitive Pay: Base pay of $14.00 to $15.00 an hour, plus bonuses and commissions.
  • Benefits: Healthcare, including medical, dental, and vision plans, 401(k), and paid time off for full-time employees.
  • Training and Development: In-depth product and service training, and opportunities for career growth and advancement.


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