Help Desk Specialist
7 days ago
iTrust Human Capital Management is seeking a skilled IT Support Specialist to provide technical assistance across three tiers of support. As a key member of our IT support team, you will be responsible for resolving technical issues, maintaining high user satisfaction, and collaborating with vendors for technical support.
Tier I Support- Provide basic technical support for hardware, software, and network problems
- Troubleshoot operating systems, applications, and peripherals
- Log and track support requests
- Perform basic account management tasks
- Escalate complex issues to Tier II or Tier III
- Handle escalated issues requiring in-depth knowledge
- Provide advanced troubleshooting for hardware, software, and network issues
- Maintain desktop and laptop configurations
- Assist with software installations and updates
- Contribute to technical documentation
- Resolve complex IT issues
- Provide expert-level support for enterprise applications and infrastructure
- Analyze root causes of recurring problems
- Implement system-wide changes and upgrades
- Mentor support staff
- Tier I: Associate's degree in IT or related field, 0-2 years of IT support experience
- Tier II: Bachelor's degree in IT or related field, 2-5 years of IT support experience
- Tier III: Bachelor's degree in IT or related field, 5+ years of IT support experience
iTrust Human Capital Management is a company that values diversity and equal opportunity. Join us in a collaborative and innovative work environment where your skills are valued and developed.
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