Help Desk Specialist

7 days ago


Washington DC USA, United States iTrust Human Capital Management Full time
IT Support Specialist

iTrust Human Capital Management is seeking a skilled IT Support Specialist to provide technical assistance across three tiers of support. As a key member of our IT support team, you will be responsible for resolving technical issues, maintaining high user satisfaction, and collaborating with vendors for technical support.

Tier I Support
  • Provide basic technical support for hardware, software, and network problems
  • Troubleshoot operating systems, applications, and peripherals
  • Log and track support requests
  • Perform basic account management tasks
  • Escalate complex issues to Tier II or Tier III
Tier II Support
  • Handle escalated issues requiring in-depth knowledge
  • Provide advanced troubleshooting for hardware, software, and network issues
  • Maintain desktop and laptop configurations
  • Assist with software installations and updates
  • Contribute to technical documentation
Tier III Support
  • Resolve complex IT issues
  • Provide expert-level support for enterprise applications and infrastructure
  • Analyze root causes of recurring problems
  • Implement system-wide changes and upgrades
  • Mentor support staff
Qualifications
  • Tier I: Associate's degree in IT or related field, 0-2 years of IT support experience
  • Tier II: Bachelor's degree in IT or related field, 2-5 years of IT support experience
  • Tier III: Bachelor's degree in IT or related field, 5+ years of IT support experience

iTrust Human Capital Management is a company that values diversity and equal opportunity. Join us in a collaborative and innovative work environment where your skills are valued and developed.


  • Help Desk Specialist

    13 hours ago


    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job Title: Help Desk Specialist JourneymanAt AHU Technologies Inc, we are seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their technical issues are resolved in a timely and efficient manner.Key Responsibilities:Respond to and...


  • Washington, DC , USA, United States InterSources Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at InterSources Inc. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer systems and software are running smoothly.Key Responsibilities:Provide technical assistance...


  • Washington, DC, USA, United States AHU Technologies Inc Full time

    Job DescriptionAs a Help Desk Support Specialist at AHU Technologies Inc, you will be responsible for providing technical support to our team members. Your expertise in Windows and help desk operations will be essential in resolving user issues and ensuring seamless system performance.Key Responsibilities:Provide technical assistance to users via phone,...

  • Help Desk Specialist

    3 weeks ago


    Washington, DC, USA, United States FIRE Full time

    Job DescriptionJob SummaryFIRE is seeking a skilled and knowledgeable Help Desk Technician to join our IT support team. The ideal candidate will have experience in providing technical support for macOS/MacBook/iPadOS/iPads hardware as well as other essential office equipment.Key ResponsibilitiesProvide technical support and troubleshooting for mac...


  • Washington, United States Bart & Associates Full time

    B&A is looking for a Help Desk Specialist to join a contract with a federal government client in support of an important mission. In this role, you will have the opportunity to work with a great team while supporting a federal project. Responsibiliti Help Desk, Specialist, Help, Technology, Business Services, Support

  • Help Desk Specialist

    4 hours ago


    Washington, United States Indigo IT Full time

    Job Title: Help Desk SpecialistIndigo IT is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests.Key...

  • Help Desk Specialist

    23 hours ago


    Washington, Washington, D.C., United States RightDirection Technology Solutions Full time

    Job Title: Help Desk Tier II Desktop SpecialistCompany: RightDirection Technology Solutions LLCDescription:The Help Desk Tier II Desktop Specialist will provide technical support to the HR Help Desk at the U.S. Department of State in Washington, D.C. This is a full-time, on-site position with standard office hours. The successful candidate will be...


  • Washington, Washington, D.C., United States JASINT Full time

    Job Title: Help Desk SpecialistJob Summary:We are seeking a highly skilled Help Desk Specialist to join our team at JASINT. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and ensuring a positive experience for our users.Key Responsibilities:Triage new Help Desk...

  • Help Desk Specialist

    7 hours ago


    Washington, Washington, D.C., United States Marathon TS Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled Help Desk Specialist to join our team at Marathon TS. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and chatTroubleshoot and...


  • Washington, United States Addison Group Full time

    Job Title: Help Desk SpecialistAt Addison Group, we are seeking an experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional service.Key Responsibilities:Provide...


  • Washington, United States Intellibridge Full time

    Job Title: Help Desk SpecialistIntelliBridge is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will provide technical support to our clients, troubleshooting and resolving PC software/configuration problems, and assisting with implementing new commercial software and technology deployments.Key Responsibilities:Provide...

  • Help Desk Specialist

    3 weeks ago


    Washington, Washington, D.C., United States LHH Full time

    Job Title: Help Desk SpecialistAbout the Role:We are seeking a highly skilled and experienced Help Desk Specialist to join our team at LHH. As a Help Desk Specialist, you will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and ensuring that our IT systems are running smoothly.Key...


  • Washington, United States Computer World Services Full time

    Job Title: Help Desk SpecialistComputer World Services Corp (CWS) is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone,...

  • Help Desk Specialist

    2 weeks ago


    Washington, Washington, D.C., United States Progression Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Specialist to join our team at Progression Incorporated. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key ResponsibilitiesInstall and configure desktop operating systems, software, and hardwareDiagnose...


  • Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job SummaryWe are seeking a skilled Help Desk Specialist to join our team at AHU Technologies Inc. As a Help Desk Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring a timely resolution to problems.Key ResponsibilitiesTechnical Support: Provide technical support to...


  • Washington, United States NuAxis Innovations Full time

    Job Title: Help Desk Specialist IIAt NuAxis Innovations, we are seeking a highly skilled Help Desk Specialist II to join our team. As a Help Desk Specialist II, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and ensuring that our customers receive exceptional service.Key...


  • Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Help Desk Specialist to join our team at General Dynamics Information Technology. As a Help Desk Specialist, you will provide technical support and customer service to our clients, utilizing your expertise in troubleshooting and resolving technical issues.Key Responsibilities:Provide user support and customer...

  • Help Desk Specialist

    4 weeks ago


    Washington, United States JASINT Full time

    Job DescriptionJob DescriptionJob Title: Help Desk SpecialistLocation(s): Pentagon (Remote)Hours: Regular Full-TimeClearance Requirements: NoneCitizenship: US Citizenship RequiredScope:Provide Tier 1 and Tier 2 Help Desk Support services for the Washington Headquarters Services (WHS) / Executive Services Division (ESD), Parking Management Office (PMO)’s...


  • Washington, United States Trace Systems Full time

    Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities: Requisition Type: Pipeline Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a key member of our team, you'll be...

  • Help Desk Specialist

    2 weeks ago


    Washington, Washington, D.C., United States ProSphere Full time

    Job SummaryProSphere is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key ResponsibilitiesManage user accounts, applications, and asset tracking to ensure timely and...