Help Desk Specialist

23 hours ago


Washington, United States Computer World Services Full time
Job Title: Help Desk Specialist

Computer World Services Corp (CWS) is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Resolve technical issues related to hardware, software, and network systems
  • Document all requests and resolutions in an IT Service Management solution
  • Install and troubleshoot Microsoft Operating System Software and office automation
  • Install, configure, and troubleshoot common network protocols
  • Manage the deployment and collection of IT equipment for staff
  • Provision multi-factor authentication for users
  • Provide requested reports derived from information contained in ServiceNow
  • Perform root cause analysis
Requirements:
  • Associate or bachelor's Degree preferred, High school Diploma required
  • 5-8 years of IT operations experience required
  • Experience with Active Directory, Windows Server, and Workstation operating systems
  • Experience with Microsoft Configuration Manager Console and client deployments
  • Experience supporting an Office 365 environment, including Teams
  • Experience supporting an iPhone environment with MDM solutions
  • Experience supporting multi-factor authentication
  • Experience supporting a VMware Horizon VDI environment
Security Clearance:

Public Trust

Must be a U.S. Citizen


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