Community Warranty Coordinator

4 weeks ago


Plano, Texas, United States Unavailable Full time
Job Summary

We are seeking a highly skilled Community Warranty Manager to join our team at Unavailable. The successful candidate will be responsible for managing warranty claims, coordinating repairs, and ensuring customer satisfaction.

Key Responsibilities
  • Manage warranty claims and coordinate repairs with vendors and homeowners
  • Conduct in-person homeowner assessments and inspections of warranty claims
  • Communicate with homeowners, vendors, and trades to ensure timely completion of repairs
  • Manage a budget and request EPOs as necessary
  • Handle multiple tasks and projects within designated timeframes
  • Establish and maintain positive customer relationships, internally and externally
Requirements
  • Bachelor's degree in Construction, Business, or related field
  • Highly customer-service oriented
  • Computer or tablet literate
  • Knowledge of MS Office or BuildPro preferred
  • Previous experience in the home building industry preferred
Physical Requirements

Must have a vehicle capable of carrying supplies, valid driver's license, and be willing to drive among designated communities in daytime and nighttime.

Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance, and stoop, crouch, or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.

Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

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