Customer Service Representative

12 hours ago


Goodyear, Arizona, United States Pool Company Full time
About the Job

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Horizon Distributors, Inc. / POOLCORP. As a key member of our sales center team, you will play a critical role in empowering our customers to build, manage, and grow successful landscape businesses.

Responsibilities
  • Customer Engagement: Greet and engage with walk-in and phone customers, listening to understand their needs and challenges.
  • Product Solutions: Treat customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Team Collaboration: Collaborate with team members and utilize all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Order Fulfillment: Prepare sales orders and assist customers in selecting and loading merchandise.
  • Follow-up and Resolution: Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business, and resolve customer complaints professionally and in a timely manner.
  • Sales Center Maintenance: Maintain a clean, well-organized, well-stocked sales center.
  • Warehouse Support: Assist in receiving, shipping, and general warehouse duties.
Requirements
  • Customer Service Attitude: Strong customer-service attitude and self-motivated personality.
  • Communication Skills: Understand information and communicate clearly through spoken and written words, ask questions as appropriate, and think critically to identify solutions to problems.
  • Team Player: Cooperative, dependable team player with good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
  • Physical Demands: Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds, and possess or obtain forklift certification.
  • Age Requirement: Must be 18 years of age or older to apply.
Preferred Qualifications
  • Education: High school diploma or GED.
  • Language Skills: Bilingual (English/Spanish) a plus.
  • Industry Experience: Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Horizon Distributors, Inc. / POOLCORP is a drug-free company and an Equal Opportunity Employer - By Choice. We understand, respect, and value diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.



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