Sales Floor Customer Service Representative
14 hours ago
We are seeking a highly motivated and customer-focused Sales Floor Customer Service Representative to join our team at Michaels Stores. As a Sales Floor Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers find products, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Help customers locate products, answer questions, and provide solutions to meet their needs.
- Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
- Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
- Assist with truck unloading, stocking, and planogram processes.
- Perform other duties as assigned, including supporting shrink and safety programs.
- High school diploma or equivalent required.
- Previous retail and/or customer service experience preferred.
- Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
Michaels Stores offers a competitive salary, benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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