Customer Service Representative
1 week ago
Job Summary:
U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Clean and inspect equipment on the lot, maintaining high standards of quality and cleanliness.
- Answer customer questions and educate them on U-Haul products and services.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill other duties as assigned, including participating in ongoing continuous education through U-Haul University.
Requirements:
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Offers:
- Career stability.
- Opportunities for advancement.
- Mindset App Reimbursement.
- Gym Reimbursement Program.
- Health insurance & Prescription plans, if eligible.
- Paid holidays, vacation, and sick days, if eligible.
- Life insurance.
- MetLaw Legal program.
- MetLife auto and home insurance.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- 401(k) Savings Plan.
- Employee Stock Ownership Plan (ESOP).
- 24-hour physician available for kids.
- Dental & Vision Plans.
- Business travel insurance.
- You Matter EAP.
- LifeLock Identity Theft Protection.
- Critical Illness/Group Accident Insurance.
- Dave Ramsey's SmartDollar Program.
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