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Customer Service Representative

2 months ago

Knoxville, Tennessee, United States Embassy Suites by Hilton Knoxville Downtown Full time

**Job Summary:**

The Embassy Suites by Hilton Knoxville Downtown is seeking a highly motivated and customer-focused individual to join our team as a Cashier/Runner. As a key member of our front-of-house staff, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is efficient and enjoyable.

**Key Responsibilities:**

  • Greet guests in a friendly and professional manner, communicating any specials or promotions as needed
  • Accurately and efficiently process guest dining orders using a POS system
  • Handle cash and credit card transactions, ensuring proper change and accurate payment processing
  • Maintain the cleanliness and organization of the cashier station, including cash drawers and merchandise displays
  • Prepare and serve food and beverages as necessary, including making specialty coffee drinks and scooping ice cream
  • Assist in bussing tables and resetting for incoming guests
  • Communicate effectively with front-of-house and kitchen staff to ensure timely and accurate service
  • Adhere to all health and safety regulations and guidelines
  • Attend all required training sessions and staff meetings
  • Perform other duties as assigned by management

**Requirements:**

  • High school diploma or equivalent
  • Previous experience in cash handling and customer service preferred
  • Familiarity with POS systems and basic math skills for cash handling
  • Ability to multitask and work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Availability to work evenings, weekends, and holidays as needed
  • Must be able to stand, walk, and lift up to 30lbs for extended periods of time

**Equal Opportunity Employer:**

The Embassy Suites by Hilton Knoxville Downtown is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.