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Telecommunications Operations Coordinator

2 months ago

Springfield, Massachusetts, United States Caring Health Center Full time
Patient Care Call Center Manager

This role is essential in delivering customer-focused telephone assistance and efficiently managing both incoming and outgoing calls. The Patient Care Call Center Manager serves as a crucial link between the organization and its clients, ensuring a satisfactory experience for all callers. Key responsibilities include managing appointment bookings and coordinating patient services.

Essential Qualifications:
  • Minimum of a high school diploma
  • Prior experience in reception or switchboard operations
  • Proficient in conversational English
  • Competent in computer usage
  • Skilled in building effective relationships
  • Exhibits professional demeanor and appearance
Key Responsibilities:
  • Answer and redirect incoming calls
  • Record messages and gather relevant information
  • Organize medical appointment schedules
  • Address patient inquiries with professionalism
  • Safeguard patient records and maintain confidentiality
  • Support interpretation services as needed
  • Ensure cleanliness and orderliness in the workspace
Work Environment:
This position necessitates proficiency in computer operations, the capacity to work extended hours when required, and the ability to function comfortably at a computer workstation.