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Guest Service Agent

2 months ago

Lahaina, Hawaii, United States free-classifieds-usa Full time
Guest Service Agent Job Description

We are seeking a highly skilled Guest Service Agent to join our team at the Sheraton Maui Resort & Spa. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Organize and confirm guest check-ins and check-outs, adapting to any changes as needed
  • Secure payment and verify billing, making adjustments as necessary
  • Provide guests with room and hotel information, directions, and local interests
  • Run daily reports and review to identify areas for communication with the next shift's staff
  • Complete cashier and closing reports, counting the bank securely at the end of each shift
  • Accept and record wake-up calls, delivering them to the relevant department
  • Communicate any emergencies, lost items, or theft to the proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate necessary messages

What We Offer:

  • A supportive and team-oriented work environment
  • Opportunities for growth and development within the company
  • Discounts on hotel rooms, gift shop items, food, and beverage
  • Recognition programs to acknowledge your hard work and dedication

Requirements:

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

About Us:

Marriott International is a global leader in the hospitality industry, committed to providing exceptional service and creating memorable experiences for our guests. We are proud to offer a diverse and inclusive work environment, where you can grow and develop your career in a supportive and dynamic team.