Wellness Coordinator for Guest Services

4 weeks ago


Lahaina, Hawaii, United States Marriott Full time

At Marriott International, we're committed to empowering our guests to regain control and enhance their well-being while traveling. As a Guest Experience Coordinator, you'll play a vital role in bringing our unique programming to life and making our guests feel at home. This full-time position is available at The Westin Maui Resort & Spa Ka'anapali, located in the heart of Ka'anapali, Hawaii. If you're passionate, active, and optimistic, with a keen eye for detail and a love for helping others, we'd love to hear from you.

About Us

Marriott International is a leading hospitality company that's dedicated to delivering exceptional experiences for our guests. Our teams are passionate about creating memorable moments and making every stay feel like a homecoming. We're committed to hiring a diverse workforce and sustaining an inclusive culture that values our associates' well-being and growth.

Job Summary

We're seeking a highly organized and customer-focused Guest Experience Coordinator to join our team at The Westin Maui Resort & Spa Ka'anapali. As a key member of our guest services team, you'll be responsible for ensuring that every guest feels welcome and supported throughout their stay. This includes handling guest inquiries, updating records, and maintaining our computer and paper-based filing systems. You'll also be responsible for preparing documents, handling mail, and performing other administrative tasks as needed.

Key Responsibilities
  • Enter and retrieve information from computer databases using a keyboard, mouse, or trackball.
  • Update records, files, reservations, and answer inquiries from guests.
  • Transmit information or documents using a computer, mail, or facsimile machine.
  • Operate standard office equipment other than computers.
  • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
  • Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
  • Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Enter and locate work-related information using computers and/or point of sale systems.
Requirements

To be successful in this role, you'll need to have excellent communication and organizational skills, as well as the ability to work well under pressure. You'll also need to be able to lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. If you're a team player who's passionate about delivering exceptional guest experiences, we'd love to hear from you.

Salary and Benefits

The salary for this position is $26.78 to $28.41 per hour. As a Marriott associate, you'll also enjoy a range of benefits, including comprehensive health insurance, 401(k) matching, and opportunities for career growth and development. We're committed to hiring a diverse workforce and sustaining an inclusive culture that values our associates' well-being and growth.

About the Location

The Westin Maui Resort & Spa Ka'anapali is located in the heart of Ka'anapali, Hawaii, and offers stunning ocean views and a range of amenities, including a spa, fitness center, and multiple dining options. If you're passionate about delivering exceptional guest experiences and living in a beautiful tropical location, we'd love to hear from you.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional guest experiences, please submit your application today. We can't wait to hear from you



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