Fitness Operations Manager

2 days ago

Lynchburg, United States Grand Fitness Full time
Job Title: General Manager - Fitness Operations

The General Manager - Fitness Operations will be responsible for overseeing the day-to-day operations of our gym to ensure an exceptional member experience and a financially successful club. This role requires a strong leader who can motivate and develop a team of employees to achieve club goals.

Key Responsibilities:
  • Recruit, hire, train, and develop a high-performing staff of Assistant Managers, Member Service Representatives, Trainers, and Cleaners.
  • Continuously train staff in sales areas, including info calls, touring, and rate presentation.
  • Create and maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Manage all day-to-day operations, enforcing all PF policies and procedures.
  • Provide leadership within a team to set and achieve club goals.
  • Determine and improve weak areas of the club.
  • Drive and grow club sales using sales skills and training.
  • Manage staff schedules and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports, training and coaching, and ensuring adherence to PF's values and goals.
  • Administer and process all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Follow up with and hold all staff members accountable.
  • Manage disciplinary/termination activities.
  • Lead employees through all front desk-related activities.
  • Facilitate all member requests, issues, and questions.
  • Ensure prompt opening/closing of the gym.
  • Oversee cleanliness and maintenance of the facility through the team.
  • Ensure the safety of employees, members, and club property.
  • Determine and communicate equipment repair in Fitness EMS in a timely manner.
  • Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds.
  • Prepare all HR-related forms and send to Payroll.
  • Track club and employee statistics and reports (weekly, monthly, annually).
  • Run and evaluate all reports and statistics.
  • Ensure success in various club metrics related to membership, merchandise sales, and customer satisfaction.
Requirements:
  • Superior customer service skills, preferably in a retail/franchise, service, or hospitality industry.
  • Experience working as an Assistant Manager in a retail/franchise, service, or hospitality industry. Previous Planet Fitness leadership experience is highly considered.
  • Exceptional leadership, diplomacy, and listening skills.
  • Experience handling stressful situations and successfully resolving issues/complaints.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification preferred.
  • High school diploma/GED equivalent required.
  • Associates degree or bachelor's degree are preferred.
  • Must be 18 years of age or older.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift to 50 lbs.
  • Will occasionally encounter cleaning chemicals during shift.

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