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General Manager

2 months ago

Lynchburg, Virginia, United States Grand Fitness Full time
About the Role

We are seeking a highly motivated and experienced General Manager to join our team at Grand Fitness Partners. As a General Manager, you will be responsible for overseeing the day-to-day operations of our fitness centers, ensuring a high-quality experience for our members, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Lead a team of employees in a positive and motivating manner
    • Provide continuous assistance in employee training and development
  • Club Operations
    • Manage day-to-day club operations to ensure exceptional member experience
    • Track club and employee statistics and reports
  • Recruitment and Onboarding
    • Recruit, onboard, and train high-performing employees
  • Customer Service
    • Create and maintain a welcoming atmosphere for all members, prospective members, and guests
    • Ensure staff follow superior customer service guidelines
  • Financial Management
    • Administer and process all weekly/bi-weekly employee payroll
    • Ensure payroll is within budget
Requirements
  • Experience
    • 1+ years of customer service experience
    • 2-3 years of experience supervising and leading a team
  • Education
    • Associate or bachelor's degree preferred
  • Skills
    • Strong customer service skills
    • Strong problem resolution skills
    • Strong verbal and written communication skills
    • Basic computer proficiency (Microsoft Suite)
  • Physical Demands
    • Ability to lift up to 50 pounds
    • Ability to walk and stand for prolonged periods of time
    • Ability to continuously talk in person or on the phone during shift
What We Offer
  • Competitive Compensation
    • Competitive pay plus bonus potential
  • Benefits
    • On-Demand Pay
    • Medical, Dental, and Vision insurance
    • Vacation/Holiday/Sick Time Pay
    • Employee perks and discount program
    • Free Black Card Membership
    • 401(K) Plan