Front Desk Representative

4 weeks ago


Hendersonville, Tennessee, United States GF Hotels & Resorts USA Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at GF Hotels & Resorts USA.

Key Responsibilities:
  • Cash Handling: Accurately count and manage cash, ensuring the integrity of the cash drawer at the beginning and end of each shift.
  • Front Desk Operations: Monitor the front desk log for issues, special requests, and other concerns, and take prompt action to resolve them.
  • Guest Services: Greet, register, and assign rooms to guests, providing exceptional customer service and ensuring a smooth check-in experience.
  • Communication: Effectively transmit and receive telephone messages, and work closely with the reservations department to ensure accurate arrival dates on reservations.
  • Shift Transition: Communicate all necessary information to the next shift to ensure a seamless transition and maintain high-quality customer service.
  • Team Collaboration: Work closely with all hotel departments to provide exceptional customer service and ensure a positive guest experience.
  • Guest Inquiries: Respond to guest inquiries regarding hotel services, registration, and local information, and provide clear explanations of in-room and hotel features.
  • Administrative Tasks: Complete all required shift paperwork and reports, and perform end-of-shift cash closing procedures.
  • Record Keeping: Maintain accurate records of room availability and guest accounts, and compute bills, collect payments, and make changes as necessary.
  • Reservations: Make and confirm reservations, and post charges to guest ledgers.
  • Shift Checklists: Complete daily shift checklists and ensure all tasks are completed to a high standard.
  • Appearance and Attire: Maintain a neat, clean, and well-groomed appearance, and wear the required uniform.

Requirements: Must be able to work in a fast-paced environment, provide exceptional customer service, and maintain a high level of accuracy and attention to detail.



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