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Financial Collections Specialist

2 months ago

Greenville, South Carolina, United States Shellpoint Mortgage Servicing Full time
Company Overview
At Shellpoint Mortgage Servicing, we are one of America's top-five non-bank mortgage-servicing companies. Our clients own mortgage loans, and we manage their portfolios by collecting payments, paying taxes and insurance, and helping homeowners in default to get current.

About the Role
We are seeking a Financial Collections Specialist to provide excellent customer service in our fast-paced call center. This role involves handling inbound calls and contacting homeowners across the country to collect past-due mortgage payments, identify issues, and develop practical payment solutions.

Responsibilities
  • Provide positive, courteous, and helpful interactions with every homeowner.
  • Use manual and automated calling strategies to locate past-due homeowners, contact them, and set up customized payment plans.
  • Develop workable payment solutions that satisfy both clients and investors.
  • Process homeowners' mortgage payments.
  • Offer refinancing opportunities to eligible homeowners.
  • Arrive on-time for all shifts and maintain reliable transportation or comply with remote work requirements.
  • Achieve company performance goals.
  • Participate in continuous training on company policies and industry regulations.
  • Represent the company in a professional manner.

Requirements
  • College degree preferred; high school diploma required.
  • Over 1 year of collections experience preferred but not necessary.

Benefits
  • Estimated salary: $55,000 - $70,000 per annum, depending on experience.
  • 15 paid time off (PTO) days and 18 days after 1 year of service.
  • 9 paid holidays.
  • Employee engagement activities.
  • Medical, dental, vision, life, disability insurance, 401(k) plan with company match, employee assistance program, performance-based incentives, pet insurance, and advancement opportunities.

Why Join Us?
  • We celebrate diversity and equality in the workplace.
  • We offer a robust corporate social responsibility program, Newrez NOW, which empowers employees to become leaders in their communities through volunteering, philanthropy, nonprofit grants, and more.